Last updated: 24 August 2026

NextStep Flooring (Pty) Ltd respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights available to you under the Protection of Personal Information Act 4 of 2013 ("POPIA").

1. Who We Are

NextStep Flooring (Pty) Ltd is a flooring supply and installation business based in Port Alfred, Eastern Cape, South Africa.

Registered business name: NextStep Flooring (Pty) Ltd
Registration number: 2026/260087/07
Address: 14B Southwell Manor, Port Alfred, Eastern Cape, 6170
Telephone: +27 60 586 8983
Email: info.nsflooring@gmail.com

Information Officer: Jeandre Nel

For the purposes of POPIA, NextStep Flooring (Pty) Ltd is the responsible party for the personal information described in this policy.

2. Information We May Collect

We may collect personal information when you:

• complete a contact or quotation form on our website;

• contact us by telephone, email, WhatsApp or social media;

• request a quotation, consultation, site visit or measurement;

• purchase flooring products or installation services;

• communicate with us during or after a project;

• submit a review, testimonial or project photograph; or

• browse and interact with our website.

The personal information we collect may include:

• your name and surname;

• telephone number;

• email address;

• property, billing or installation address;

• details about your flooring requirements;

• messages, enquiries and correspondence;

• quotation, invoice and payment information;

• photographs, measurements or other information relating to a flooring project;

• website usage information such as browser type, device information, approximate location and pages visited; and

• any other information you voluntarily provide to us.

We ask that you do not provide unnecessary or highly sensitive personal information through our website forms or general communication channels.

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries;

• arrange consultations, measurements and site visits;

• prepare and provide quotations;

• recommend suitable flooring products;

• supply and install flooring;

• communicate with you about appointments, orders and projects;

• process payments and maintain business records;

• provide customer support, warranties and aftercare;

• order products or materials where necessary;

• improve our website, services and customer experience;

• measure website performance;

• prevent fraud, misuse or security incidents;

• comply with accounting, tax, regulatory and legal obligations; and

• send relevant marketing communications where permitted by law.

We will only use your personal information for purposes that are reasonably connected to the reason it was collected.

4. Grounds for Processing Personal Information

We process personal information where:

• you have given us consent;

• processing is necessary to respond to your request;

• processing is necessary to prepare or provide a quotation;

• processing is necessary to enter into or perform an agreement with you;

• we are required to process the information by law;

• processing protects a legitimate interest of yours;

• processing is necessary to pursue our legitimate business interests without unfairly affecting your rights; or

• another lawful ground under POPIA applies.

Where our processing relies on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that was lawful before the withdrawal.

5. Website Forms and Enquiries

When you submit an enquiry or quotation request through our website, the information you provide may be:

• stored within Wix or associated website systems;

• sent to us by email;

• recorded within our customer or quotation records; and

• used to contact you regarding your enquiry.

We use this information to understand your requirements and respond appropriately.

Submitting a website enquiry does not create a contract or guarantee that we will be able to accept the work.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate securely and correctly.

Other cookies may help us:

• understand how visitors use the website;

• measure website traffic and performance;

• identify which pages visitors find useful;

• improve website usability; and

• understand how visitors found the website.

Our website may use services including:

• Wix;

• Google Analytics;

• Google Maps;

• Google Business Profile features;

• embedded reviews; and

• other website integrations or third-party services.

Where required, non-essential cookies and analytics technologies are controlled through the website's cookie consent system.

More information is available in our Cookie Policy.

7. Google Analytics

We use Google Analytics to help us understand how visitors interact with our website.

Google Analytics may collect information such as:

• pages viewed;

• time spent on the website;

• general device and browser information;

• referral source;

• approximate geographic area; and

• interactions with website features.

This information is primarily used to understand overall website performance and improve the visitor experience.

Google may process some information outside South Africa in accordance with its own privacy practices and applicable safeguards.

8. Google Maps, Reviews and Other Third-Party Services

Our website may contain or link to third-party services such as:

• Google Maps;

• Google Business Profile;

• Google reviews;

• WhatsApp;

• Facebook or other social media platforms;

• supplier websites;

• embedded videos; and

• other external services.

These providers may collect technical or personal information when you interact with their services.

Their processing practices are governed by their own privacy policies and terms.

NextStep Flooring (Pty) Ltd does not control the privacy practices of independent third-party websites or platforms.

9. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with:

• employees or team members who need the information to perform their work;

• flooring suppliers and manufacturers;

• installers or contractors involved in your project;

• Wix and website technology providers;

• Google and analytics providers;

• email and communication providers;

• payment or banking providers;

• accountants, bookkeepers, insurers or professional advisers;

• IT or security providers;

• regulatory bodies, government authorities or law-enforcement agencies where required; and

• other parties where you have authorised us to share your information.

We aim to provide third parties only with the information they reasonably require for the relevant purpose.

10. Information Stored or Processed Outside South Africa

Some of our technology and service providers may store or process information outside South Africa.

This may include website hosting, cloud storage, analytics or communication providers.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that the transfer is made in accordance with POPIA.

These safeguards may include:

• contractual protections;

• appropriate data protection standards;

• provider security measures; or

• another lawful transfer mechanism permitted under POPIA.

11. Information Security

We take reasonable technical and organisational measures to protect personal information against:

• loss;

• unauthorised access;

• misuse;

• alteration;

• disclosure;

• destruction; and

• unlawful processing.

Measures may include:

• password-protected accounts;

• two-factor authentication where available;

• limiting access to people who require it;

• secure devices and systems;

• appropriate website security;

• careful handling of customer records; and

• removing access when it is no longer required.

However, no internet-based system, email service or electronic communication method can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through ordinary website forms, email or social media unless necessary.

12. Security Compromises and Data Breaches

If we become aware that personal information has been accessed, acquired, lost or disclosed by an unauthorised person, we will take reasonable steps to:

• secure the affected system or account;

• determine what happened;

• identify the information and people affected;

• limit further harm;

• document the incident; and

• make any notifications required under POPIA.

Where required, this may include notifying the Information Regulator and affected individuals.

13. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.

Retention periods may vary depending on whether the information relates to:

• an unanswered enquiry;

• an active quotation;

• an accepted project;

• a completed flooring installation;

• customer aftercare;

• manufacturer or workmanship warranties;

• accounting and tax records;

• payment records;

• a dispute or legal claim; or

• marketing consent.

When information is no longer required, we may securely delete, destroy or anonymise it.

Some records may need to be retained for longer periods where required by law or for legitimate business purposes.

14. Photographs of Completed Work

We may photograph completed flooring installations for:

• internal records;

• project documentation;

• our portfolio;

• our website;

• Google Business Profile;

• social media; and

• other marketing materials.

Where a photograph clearly identifies a customer, another person or sensitive information about a private property, we will seek appropriate permission before using it publicly.

We will also take reasonable care to avoid displaying unnecessary personal information, addresses, documents or identifying details within project photographs.

You may contact us if you have concerns about the use of photographs relating to your project.

15. Reviews and Testimonials

If you provide a review or testimonial, we may display it on:

• our website;

• Google Business Profile;

• social media; or

• other marketing materials.

Where reviews originate from third-party platforms such as Google, the information displayed may be subject to the settings and policies of that platform.

We will not knowingly alter a genuine review in a way that misrepresents the customer's opinion.

16. Direct Marketing

We may contact existing or prospective customers regarding relevant flooring services or offers where permitted by POPIA.

Where consent is required for electronic direct marketing, we will seek appropriate consent.

You may opt out of marketing communications at any time by:

• using an unsubscribe option where provided;

• replying and asking us to stop; or

• contacting us using the details in this policy.

Opting out of marketing does not prevent us from sending necessary messages relating to:

• an enquiry;

• quotation;

• appointment;

• order;

• payment;

• installation; or

• active customer relationship.

17. Your Rights Under POPIA

Subject to POPIA and any applicable legal limitations, you may have the right to:

• ask whether we hold personal information about you;

• request access to personal information we hold about you;

• request correction of inaccurate or outdated information;

• request deletion or destruction of information where legally permitted;

• object to certain types of processing;

• withdraw consent where processing is based on consent;

• object to direct marketing;

• request information about how your personal information is being used;

• lodge a complaint with us; and

• lodge a complaint with the Information Regulator of South Africa.

We may need to verify your identity before providing access to personal information or acting on a request.

We may also be legally required to retain certain records even where deletion has been requested.

18. Requests to Access or Correct Personal Information

Requests regarding your personal information should be directed to our Information Officer:

Information Officer: Jeandre Nel
Business: NextStep Flooring (Pty) Ltd
Registration number: 2026/260087/07
Address: 14B Southwell Manor, Port Alfred, Eastern Cape, 6170
Telephone: +27 60 586 8983
Email: info.nsflooring@gmail.com

Please provide enough information for us to identify you and understand your request.

We may request proof of identity where necessary to protect personal information from unauthorised disclosure.

19. PAIA and Access to Records

NextStep Flooring (Pty) Ltd maintains a manual in accordance with the Promotion of Access to Information Act 2 of 2000 ("PAIA").

The PAIA Manual provides information about:

• the categories of records held by the business;

• how requests for access to records may be submitted;

• the contact details of the Information Officer; and

• the procedures applicable to PAIA requests.

Our PAIA Manual is available through our website or by contacting us.

20. Children's Personal Information

Our flooring services are not specifically directed at children.

We do not knowingly collect personal information directly from children without appropriate authorisation from a parent, guardian or competent person.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can investigate and take appropriate action.

21. Third-Party Links

Our website may contain links to websites operated by third parties.

These may include:

• suppliers;

• manufacturers;

• Google;

• social media platforms; and

• other external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

22. Complaints

If you have a concern about how NextStep Flooring (Pty) Ltd handles your personal information, please contact our Information Officer first so that we can investigate the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Current contact information and complaint procedures for the Information Regulator can be found on the Regulator's official website.

23. Contact Us

For privacy questions, requests or complaints, please contact:

NextStep Flooring (Pty) Ltd
Registration number: 2026/260087/07

14B Southwell Manor
Port Alfred
Eastern Cape
6170
South Africa

Information Officer: Jeandre Nel
Telephone: +27 60 586 8983
Email: info.nsflooring@gmail.com

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our website;

• new services or technology;

• changes to how we process personal information;

• changes in our suppliers or service providers; or

• legal or regulatory requirements.

The latest version will be published on our website with an updated revision date.